Online Sales Return Policy
Due to the seasonal nature of the products we sell, we no longer accept returns unless there is an error that is our fault or the product has been damaged during shipping. Please review your order carefully before checking out to verify the product you are ordering.
In the event of a return due to the mentioned reasons, The Saleplace must be notified via email of return requests within 7 days after the product has been delivered to the customer. All returns must be pre-authorized so email or call before returning damaged products or products received in error. The product must be in the exact same packaging and condition as it was received in. All returns are at The Saleplace discretion.
Accepted approved returns not due to a Saleplace error are subject to a 15% restocking fee.
Any un-authorized returns will not be refunded and will only be shipped back to the customer at the customers expense.
For Online Return Questions call Greg Reid 972-897-3109.
In-Store Return Policy
Items purchase in our store must be made within 2 weeks of purchase date and must be accompanied with original receipt. Merchandise must be un-opened, un-damaged, and in the same condition as when purchased. All returns are at management discretion. There are no returns or exchanges on Cake Toppers, Serving Sets, Wedding Bubbles, Pens, Sale or Seasonal Merchandise (including Homecoming and Football Mum Merchandise), Books, Veils and Headpieces, Garters, Candles, Cut Ribbon, Candy, Software, CD's, or Rental Fees.
Damaged Items: All claims on damaged merchandise due to shipping must be made within 5 days of receipt of merchandise. Damaged merchandise must be held for inspection by shipping company.
Contact a store manager before you make a trip to our store if you plan to return product to make sure you may return the items.
In-store Return Questions call Jody Wadsworth or Teresa Hobbs @ 972-557-7747